To use the Trouble Ticket System click on the button above. Every support call begins with a trouble ticket. When you call the AVS Support Department a Support Engineer will have to open a trouble ticket if you have not already done so. You can streamline your support call by submitting the information in the trouble ticket by using the online trouble ticket solution. All Trouble Tickets are responded to as soon as possible. If your system is critically impaired we urge you to call AVS and speak to an Engineer. This service is free for clients that have a service contract with Advanced Voice Solutions.
The AVS "How To" Guides offer a great place to get detailed instructions on how to do many different activities with your system. Everything from basic end-user help to advanced system administration features. There are many tips as well to show how you can unleash the full potential of your investment. Click the button above to visit the "How To" Guides and learn more about the system you purchased.
AVS offers Client FTP Access for clients who have a Off-Site Backup Program for their CallXpress System as well as for clients who need to send files to AVS that are larger than 5mb in size. For more information about the Off-Site Automatic Backup for CallXpress please contact the AVS Sales Department about the service.
Clients that have VoIP Phone Service from HavenZone can log into their account here. When you log into your account you will be able to view the up-to-date usage on the account as well as the totle amount of miniutes left on a prepaid business account. VoIP Phone Service from HavenZone works with the IPitomy VoIP PBX.
The AVS Knowledge Base is a great place to find many answers about your system. The Support Staff are constantly adding new answers to many questions every day. If you have a technical question about your system you can find the answer here. If you do not find the answer and you have a support contract with Advanced Voice Solutions please go to the Trouble Ticket System to contact a Support Engineer. The TTS is now partnered with HavenZone inc.
The AVS Supports Downloads section is where you can find many files needed for your system. Most files should only be used while on the phone with a Support Engineer or with a Support Engineer on site working on your system. Please be careful when installing a patch on your system and make sure it is the file you need before installing it. Most patches cannot be uninstalled!
All documentation for the products supported and sold by AVS. User guides, Administration Guides and Product Release Notes!
Support Hours : Mon - Fri 9am to 5pm EST
Toll Free : 1-888-AVS-2001
Local Number : 1-718-805-5200
Fax Number : 1-718-850-2345
Support Newsletter & Alerts : Click Here
Contact via Trouble Ticket System : Click Here
Mailing Address :
Advanced Voice Solutions
87-72 96 Street
Woodhaven, NY 11421 USA