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VoiceNT AutoReminder from AVS

     

Voicent AutoReminder is an automated appointment scheduling and reminder system. It delivers personalized messages to your customers with optional confirmation features. When a reminder call is made, our interactive voice response (IVR) feature combined with multilingual Text to Speech (TTS) lets customers choose to confirm,  reschedule, leave a personal message for you or be transferred to your office directly by pressing a touch tone key (press 1, press 2, etc). With a built-in calendar and scheduling system, it can deliver personalized messages to individuals at any time of the day, evening or even weekends. Designed to be easy-to-use, outlook-like user interface offers flexible integration with your existing office management software. 

AutoReminder helps you to manage customer appointments and improves customer satisfaction. It saves you time and money, reduces no-shows and increases your bottom line.

Business Benefit

Save time and money. Increase your bottom line.
Affordable, cost-efficient.
No setup fee. No monthly fee. No recurring fee.
Reliable. Works 24/7. Any time, any location.
Increase productivity.
Reduce no-shows.
Improve customer satisfactions.
Easy integration with existing software..


Key Features

Easy to use, friendly Outlook interface
Automated appointment reminder call to any phone
Interactive touch tone response to confirm, reschedule or live transfer
Support multiple simultaneous phone calls
Built-in calendar and scheduler for appointment making
Color-code for multiple appointment schedule
Professional, friendly reminder message.
  Hear a sample of a reminder call message.
Message include name, appointment date, time, and callback number
Different messages for answering machine and for live person pickup
Personalized message by multilingual Text to Speech(TTS)
Fully integrated with IVR Studio (optional)
Automatic retry if line is busy or nobody answers the phone
Support multiple group calling feature.
Import contact list, appointment, calls from other tools and files.
Web interface for accessing from your computer network
Provide on-time call report
Support recurrent appointment reminder
Customer contact management
Offer professional and enterprise versions
(Enterprise Edition) Clouse based configuration
(Enterprise Edition) Multiple users sharing same database
 

Easy integration with existing scheduling system

Fully automated Web (http) interface and command line interface
Easy manual import or export data file


Add-on

Multilingual Text-to-Speech PlugIn
Pronounce names, date, time of the day, appointment message or personalize text messages by your choice of language


System Requirements

Any Window based PC- Laptop or Desktop
Windows 7, Vista, XP, 2008, 2003, 2000
A phone service - VOIP Internet dialing service like the IPitomy, SIP, Skype, or analog phone line (XP only)


The following example illustrates how easy it is to create an appointment using Voicent AutoReminder and have it automatically make the reminder call.


Make an appointment 

Create a new appointment by specify the start time, duration, the phone number and time for the reminder call. The following figure shows the new appointment in the appointment book.
That's it. Voicent AutoReminder will take care of the rest.


Appointment Reminder call will be made automatically

At the specified time, Voicent AutoReminder software will call the phone number specified.
Once it detects a human voice on the other end, or the beep of an answering machine, a message will be played. Information about the appointment date, time, and the parties involved will be read over the phone.
If the call is answered by a person, he or she will have a chance to confirm or cancel the appointment by touch tones, or to leave a voice message.


Checking Call Status and Confirmation Status

Call status and response can be checked easily by indicator in the appointment entry, a call history for the call, and a call report for the day. Click on the message hyperlink in the report plays the voice message.

     

Purchasing VoiceNT Products

Contact the AVS Sales Department for ordering and pricing information.