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IPitomy Products

IPitomy is All-Inclusive

IPitomy VoIP PBXs

IPitomy 1000 - Overview

IPitomy 1100 - Overview

IPitomy 1200 - Overview

IPitomy 2000 - Overview

IPitomy 5000 - Overview

PBX Full Feature Overview

IPitomy ACD

IPitomy DCM

IPitomy VoIP Phones

IPitomy Gateways & SIP DECT

IPitomy Glossary

VoIP Case Studies & Savings

 




IPitomy i550 VoIP Phone with VIP

 


IPitomy 1200 VoIP PBX

 

 

Emergency Notification System

Support Plans

Off-Site Auto Backup Service

 

CallXpress

Seneca

XpressCare

 

RightFAX Home Page

RightFAX Business Server

RightFAX Enterprise Server

 

Networking Products

Broadband DSL / T1

VoIP Phone Service

Custom Web Design


 

IPitomy Systems Full Features List

 

IP1000v2 IP1100 IP1200 IP2000 IP5000
Extensions
Extension Capacity Up to
30
Up to
50

Up to
100

Up to
250

Up to
500

Import Names and Email Adresses

YES

YES

YES

YES

YES

Auto -- Create Extensions and Voice Mail Boxes

YES

YES

YES

YES

YES

Auto Provisioning - IP550 Phones

YES

YES

YES

YES

YES

SIP Extensions

YES

YES

YES

YES

YES

Analog Extensions

YES

YES

YES

YES

YES

Extension Mass Editing

NO

YES

YES

YES

YES

Telephone Button Mapping Control

YES

YES

YES

YES

YES

Auto Discovery

YES

YES

YES

YES

YES

Auto Provisioning - IP550 Phones

YES

YES

YES

YES

YES

Multiple Registrations

YES

YES

YES

YES

YES

Virtual Extensions

YES

YES

YES

YES

YES

Extension Schedules

YES

YES

YES

YES

YES

Control Permissions For Each Extension

YES

YES

YES

YES

YES

Multi Digit Extensions Variable Length

YES

YES

YES

YES

YES

Find Me Follow Me

YES

YES

YES

YES

YES

Busy Lamp Monitoring

YES

YES

YES

YES

YES

Message Indicator Including Number of Messages

YES

YES

YES

YES

YES

Park Indicators for Park and Park Retrieval

YES

YES

YES

YES

YES

Do Not Disturb Indicated as Busy Lamp

YES

YES

YES

YES

YES

Hot Desking  - IP550 Phones

YES

YES

YES

YES

YES

Different Caller ID Per Extension

YES

YES

YES

YES

YES

Unique Music on Hold Per Extension

NO

YES

YES

YES

YES

 

IPitomy Smart Personal Console

Recent Calls List

YES

YES

YES

YES

YES

Return Calls by Clicking

YES

YES

YES

YES

YES

Voice Mailbox Administration

YES

YES

YES

YES

YES

Return Calls From VM Using Caller ID

YES

YES

YES

YES

YES

Change Telephone Button Mapping From Console

YES

YES

YES

YES

YES

Configure Personal Schdule Routing

YES

YES

YES

YES

YES

Configure Find me Follow Me

YES

YES

YES

YES

YES

Configure Call Forwarding

YES

YES

YES

YES

YES

 

IPitomy Desktop Call Mangaer -  (Optional)

Easy Click to Transfer

YES

YES

YES

YES

YES

View Call Status YES YES
Multiple Calls Visibility

YES

YES

YES

YES

YES

View all Users Call Status

YES

YES

YES

YES

YES

Transfer Calls

YES

YES

YES

YES

YES

Retrieve Call While Caller Leaves Message in Voice Mail

YES

YES

YES

YES

YES

Record Calls with One Click

NO

YES

YES

YES

YES

Monitor Calls With One Click

YES

YES

YES

YES

YES

Park Calls

YES

YES

YES

YES

YES

Retrieve Parked Calls

YES

YES

YES

YES

YES

See Caller ID on All Calls

YES

YES

YES

YES

YES

Whisper Coaching/Real Time Advice Feature

YES

YES

YES

YES

YES

Presence Management
Text Messaging
Send and Receive Text to any Jabber Client

 

IPitomy Personal Call Manager User/Agent (Optional)

View call status

YES

YES

YES

YES

YES

Transfer calls

YES

YES

YES

YES

YES

Retrieve call from Voice Mail While Leaving Message

YES

YES

YES

YES

YES

Park Calls

YES

YES

YES

YES

YES

Retrieve Parked Calls

YES

YES

YES

YES

YES

See Caller ID on All Calls

YES

YES

YES

YES

YES

View Call Status

YES

YES

YES

YES

YES

Transfer Calls

YES

YES

YES

YES

YES

Retrieve Call From Voice Mail While Leaving Message

YES

YES

YES

YES

YES

Record Calls

NO

YES

YES

YES

YES

Monitor Calls

YES

YES

YES

YES

YES

Park Calls

YES

YES

YES

YES

YES

See Caller ID on all calls

YES

YES

YES

YES

YES

Whisper Coaching/Advice Feature

YES

YES

YES

YES

YES

 

Trunk Types Supported

SIP  Trunks

YES

YES

YES

YES

YES

Analog Phone Lines

YES

YES

YES

YES

YES

T1/E1 Phone Lines

NO

NO

YES

YES

YES

Branch Office Networking

YES

YES

YES

YES

YES

 

Call Control

Hold

YES

YES

YES

YES

YES

Supervised Transfer

YES

YES

YES

YES

YES

Blind Transfer

YES

YES

YES

YES

YES

Park Calls

YES

YES

YES

YES

YES

Do Not Disturb

YES

YES

YES

YES

YES

Forwarding - Unconditional, No Answer, Busy,Unavailable

YES

YES

YES

YES

YES

Record

NO

YES

YES

YES

YES

Group Pickup

YES

YES

YES

YES

YES

Pause

YES

YES

YES

YES

YES

Conference

YES

YES

YES

YES

YES

Transfer to VM

YES

YES

YES

YES

YES

Off Premise Transfer

YES

YES

YES

YES

YES

Directed Call Pickup

YES

YES

YES

YES

YES

 

Voicemail

Access Voicemail From Anywhere

YES

YES

YES

YES

YES

Voicemail to Email

YES

YES

YES

YES

YES

Automatic Mailbox Creation

YES

YES

YES

YES

YES

Control From Desktop

YES

YES

YES

YES

YES

Message Notification

YES

YES

YES

YES

YES

Access Voice Mail While Greeting is Played

YES

YES

YES

YES

YES

VM Folders

YES

YES

YES

YES

YES

Group Message

NO

YES

YES

YES

YES

Multiple VM Greetings

YES

YES

YES

YES

YES

 

IPitomy Call Center Informal - Included

Unlimited Call Queues

YES

YES

YES

YES

YES

Permanent Queue Members

YES

YES

YES

YES

YES

Custom Music on Hold Per Queue

YES

YES

YES

YES

YES

Ring All

YES

YES

YES

YES

YES

Round Robin

YES

YES

YES

YES

YES

Fewest Calls

YES

YES

YES

YES

YES

Least Recently Called

YES

YES

YES

YES

YES

Random

YES

YES

YES

YES

YES

 

Formal Call Center / ACD -  (Optional)

In Queue Call Routing

NO

YES

YES

YES

YES

Route When a Queued Caller Presses  Any Digit

NO

YES

YES

YES

YES

Queue Caller Timeout

NO

YES

YES

YES

YES

Queue Member Circuit Limit

NO

YES

YES

YES

YES

Route When Max Queue Length Reached

NO

YES

YES

YES

YES

Route When No Members Logged In

NO

YES

YES

YES

YES

Priority Based Call Distribution

NO

YES

YES

YES

YES

In Queue and Across Queue Priorities

NO

YES

YES

YES

YES

Queue Exit Menu

NO

YES

YES

YES

YES

Skills Based Routing

NO

YES

YES

YES

YES

Members Never Busy

NO

YES

YES

YES

YES

Announce Position in Queue

NO

YES

YES

YES

YES

Announce Estimated Hold Time

NO

YES

YES

YES

YES

Announcement Frequency Control

NO

YES

YES

YES

YES

Log-in Queue Members

NO

YES

YES

YES

YES

Real Time Queue Status

NO

YES

YES

YES

YES

Historical Queue Logs

NO

YES

YES

YES

YES

Historical Queue Statistics

NO

YES

YES

YES

YES

Agent Log In

NO

YES

YES

YES

YES

Agent Log Off

NO

YES

YES

YES

YES

Route When Queue Empty

NO

YES

YES

YES

YES

Acknowledge Call

NO

YES

YES

YES

YES

Auto Log Off

NO

YES

YES

YES

YES

One-touch Log in/Log off

NO

YES

YES

YES

YES

Queue Member Presence

NO

YES

YES

YES

YES

Agent Only Extensions

NO

YES

YES

YES

YES

 

Unified Communications

Support for Soft Phones

YES

YES

YES

YES

YES

Voice Mail to Email

YES

YES

YES

YES

YES

Video Calls

YES

YES

YES

YES

YES

Presence Management

YES

YES

YES

YES

YES

Multi-Media Collaboration

YES

YES

YES

YES

YES

Fax Server Integration (Optional Fax Server)

NO

YES

YES

YES

YES

FAX to Email .PDF Attachment (Optional Fax Server)

NO

YES

YES

YES

YES

FAX from Desktop (Optional Fax Server)

NO

YES

YES

YES

YES

Fax Direct to DID

YES

YES

YES

YES

YES

Conference Bridge

YES

YES

YES

YES

YES

 

Conferencing

Conference Participants

8 party

32 Party

32 party

32 party

32 party

Simple Conference Calls

YES

YES

YES

YES

YES

Meet Me Conference Center

YES

YES

YES

YES

YES

Listen Only Conference Calls

YES

YES

YES

YES

YES

Mute / Unmute

YES

YES

YES

YES

YES

Lock / Unlock

YES

YES

YES

YES

YES

Increase/Decrease Conference Volume

YES

YES

YES

YES

YES

Eject Last User

YES

YES

YES

YES

YES

Increase/Decrease User Volume

YES

YES

YES

YES

YES

Use any Call Type - SIP, TDM, T1 or Analog

YES

YES

YES

YES

YES

Conference via Handset

YES

YES

YES

YES

YES

 

Paging and Intercom

2-way Intercom

YES

YES

YES

YES

YES

1-way Paging

YES

YES

YES

YES

YES

Overhead Paging

YES

YES

YES

YES

YES

Night Ringing

YES

YES

YES

YES

YES

Page to Branch Office

YES

YES

YES

YES

YES

Direct Paging and Intercom

YES

YES

YES

YES

YES

 

Music On Hold

Custom Music on Hold

YES

YES

YES

YES

YES

Music on Hold Included

YES

YES

YES

YES

YES

Music on Hold Per Extension

NO

YES

YES

YES

YES

Simple to Upload Music Files

YES

YES

YES

YES

YES

Queue Specific Music on Hold

YES

YES

YES

YES

YES

 

Voice Menus

Play Audio Message

YES

YES

YES

YES

YES

Record Audio Message

YES

YES

YES

YES

YES

Unlimited Voice IVR Menus

YES

YES

YES

YES

YES

Upload Pre Recorded Prompts and Messages

YES

YES

YES

YES

YES

Dial Extension

YES

YES

YES

YES

YES

Send to Voicemail

YES

YES

YES

YES

YES

Send to External Number

YES

YES

YES

YES

YES

Go to Another  Menu

YES

YES

YES

YES

YES

Go to Group

YES

YES

YES

YES

YES

Schedule Based Routing

YES

YES

YES

YES

YES

Alter Caller ID

YES

YES

YES

YES

YES

Dial By Name Directory - First Name or Last Name

YES

YES

YES

YES

YES

Call Routing Simplified

YES

YES

YES

YES

YES

 

WEB Based Administration

Administrator Controls

YES

YES

YES

YES

YES

User Controls

YES

YES

YES

YES

YES

Program Phones Remotely

YES

YES

YES

YES

YES

Call Center Manager Control

YES

YES

YES

YES

YES

Operator Call Control

YES

YES

YES

YES

YES

 

Recording & Monitoring

Call Recording

YES

YES

YES

YES

YES

Recording Accessed from Desktop

NO

YES

YES

YES

YES

Call Monitoring

YES

YES

YES

YES

YES

 

Logging & Reporting

Current Calls

YES

YES

YES

YES

YES

Call Logs

YES

YES

YES

YES

YES

Call Reporting

NO

YES

YES

YES

YES

Queue Status

NO

YES

YES

YES

YES

Queue Reports

NO

YES

YES

YES

YES

Error Log

YES

YES

YES

YES

YES

 

Custom Audio Recordings

Recording Voice Prompts

YES

YES

YES

YES

YES

Multple Languages

YES

YES

YES

YES

YES

Voice Prompts Included

YES

YES

YES

YES

YES

 

Business Hours and Schedules

Day/Night Schedule

YES

YES

YES

YES

YES

Operator Can Force Day/Night Schedule

YES

YES

YES

YES

YES

Routable Schedules

YES

YES

YES

YES

YES

Schedules for Each DID

YES

YES

YES

YES

YES

Schedules for Each Extension

YES

YES

YES

YES

YES

 

System Tools

System Diagnostics

YES

YES

YES

YES

YES

Automatic Configuration

YES

YES

YES

YES

YES

Easy Backup Tools

YES

YES

YES

YES

YES

Multiple Codec Support

YES

YES

YES

YES

YES

Notification by Text Message After Hours

YES

YES

YES

YES

YES