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CallXpress Overview

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CallXpress® Speech Server System Features

What's New in CallXpress Speech Server 4.8

Text E-mail through Voice User Interface (VUI) - New

Create and send a preconfigured text e-mail through the VUI.

Call Me Back / Ring Back - New

Immediate call back to number logged in with, virtual extension, locate or any spoken number.

Enhanced Automated Help - New

Three seconds after prompt, the system plays list of common choices.

Adaptation to Noisy Environments - New

Auto detection of excessive background noise, switching to concise hot word spotting mode.

Other features found in CallXpress Speech Server 4.8:

Nuance 8.5 Speech Recognition Engine

Seneca uses Nuance 8.5 as the default speech engine further enhancing overall recognition performance. Key Nuance customers include American Airlines, AT&T, Sprint PCS and UPS.

Vocalizer 4.0 TTS

Seneca uses Nuance Vocalizer 4.0 as the standard Text-to-Speech engine.

Barge-In (System Wide)

Seneca supports system wide Barge-In, allowing both incoming callers and system users the flexibility to speak commands at any time.

Barge-In Off Switch (User Menu)

Seneca will also support the "after the tone" mode, giving the user the option of turning off Barge-In when in a noisy environment (Code 99#).

Expanded Users and Ports

Seneca expands up to 500 Unified Messaging users, 5,000 mobility users and an additional 5,000 Auto Attendant-only users on a single 48-port server. When integrated with CallXpress, Seneca supports up to 10,000 full users.

Third-Party Voice Mail Interface

Seneca with 3rd Party Voice Mail Interface (3PVMi) provides for direct integration with legacy voice mail systems, enabling businesses to add advanced mobility features without displacing the current voice mail system.

Speech-Enabled Menus with Audiotext

Seneca supports Speech-Enabled Menus with audiotext mailboxes. Menus can be configured to support multi-point entry via DNIS, allowing for virtually each branch of the menu tree to have a dedicated phone number.

Windows 2003 Server Support

Seneca is qualified to run on Microsoft Windows 2003 Server, in addition to Windows 2000 Professional and Server.

CallXpress / Seneca Data Link

Seneca 4.5 and CallXpress 7.8 share a point-to-point link providing both DTMF and speech access to CallXpress voice, fax, and e-mail messages. A subscriber can call into Seneca or CallXpress, or the CallXpress Unified Messaging Client and hear or see the same messages.

Active Directory MMC Snap-in

Subscriber administration is handled through a new snap-in component for the Microsoft Management Console and Active Directory. This snap-in adds an AVST tab to the property sheet for each CallXpress subscriber listed within Active Directory. System Administrators can now create and manage user administration of Seneca and CallXpress subscribers through Active Directory.

Exchange Calendaring

The Exchange Calendar feature allows users to check their calendar for a given day, create, accept, decline, and reply to meeting requests. This feature is allowed through class of service and is active for all users.

Call Waiting (Whisper Mode)

Users can be notified of new calls when logged into or on a call placed through Seneca. This feature is allowed through class of service then enabled by the user through voice commands.

Call Holding

Allows users to place calls made and received (including mobility calls) through the system on hold, taking them back to the Main Menu. While the call is on hold the user has all features available including checking messages and placing outbound calls. Users may have multiple calls on hold at any given time.

Missed Call Message

The system will capture and present caller information to users even if the caller does not leave a message. A copy of the recorded screened name and Caller ID information will be saved as a voice message and placed in the users' inbox. Users can also return the call by using the "Call Back" command.

Caller ID-Based User Login

Seneca users can now identify phone numbers they call from to automatically log into their mailbox.

Logon by Voice

Seneca allows the user to log on by voice into the system by using simple voice commands.

Locate from User Menu

Seneca users can say "Locate John Doe" and SENECA will begin calling the Locate numbers, bypassing the extension.

MS Exchange Contacts Dialing

Seneca integrates with Microsoft Exchange Contacts for outbound dialing.

Dial Number by Voice

Seneca Dialing Module now includes the Dial Number by Voice option, which provides the ability to dial a phone number by saying the number.

Call Recording

Seneca users now record their calls with a simple command. This will work for both receiving calls and initiating calls through Seneca.

Auto Locate

Seneca users can be configured to have calls automatically routed to their locate number.

Personal Distribution List

Seneca users have their own personal voice mail distribution lists, configured via WebAdmin.

E-mail Notification of Voice Mail Message

Seneca will send you a short e-mail message when a voice mail message is left.

Text E-mail through Voice User Interface (VUI)

Seneca will send you a short e-mail message when a voice mail message is left.